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Ready to Help 24/7. Call Now:

1300 762 012

Privacy Policy

Water Damage Specialists (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information when you:
  • Make an enquiry via our website, phone or email;
  • Request a quote or service;
  • Subscribe to our mailing list or complete a contact form;
  • Interact with us through social media; or
  • Visit our website (automatically through analytics tools).
The information we collect may include your name, contact details, address, property information, and any other details relevant to your enquiry or service request. We may also automatically collect non-identifiable data such as your IP address, browser type, device information and usage patterns through cookies and third-party tools.

2. How We Use Your Information

We use the information collected to:
  • Provide and manage our services;
  • Respond to enquiries and provide quotes;
  • Process bookings, payments, and invoices;
  • Improve our website and customer experience;
  • Conduct marketing and remarketing activities; and
  • Comply with legal obligations or respond to lawful requests.

3. Use of Cookies, Analytics and Third-Party Tools

Our website uses cookies and similar technologies to enhance functionality and analyse traffic. These may include:
  • Google Analytics – to measure website usage, traffic sources, and user behaviour.
  • Google Ads Conversion Tracking – to measure the effectiveness of our advertising campaigns.
  • Google Ads Remarketing – to show relevant ads to previous visitors across Google’s network.
  • Google reCAPTCHA – to protect our forms from spam and automated abuse.
These services may use cookies and other identifiers that track your interactions with our website. This information is aggregated and generally does not identify you personally. Google may store or process this data on servers outside Australia. You can learn more about how Google uses information by visiting www.google.com/policies/privacy/partners. You can opt out of Google Analytics tracking using the Google Analytics Opt-Out Browser Add-On. You can control or delete cookies through your browser settings, but some site functions may not work as intended if cookies are disabled.

4. Disclosure of Your Information

We may disclose your personal information to:
  • Contractors, technicians or insurers assisting with our services;
  • Third-party providers such as IT support, marketing platforms or analytics services;
  • Payment processors or cloud service providers; and
  • Government agencies or regulators when required by law.
Where possible, we ensure third-party providers store and handle data securely and in compliance with Australian privacy standards.

5. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Data may be stored in secure on-premise or cloud-based systems (which may be located outside Australia). When information is no longer required, we securely delete or de-identify it.

6. Access and Correction

You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable timeframe as required by the Privacy Act.

7. Direct Marketing

We may send you updates or promotions related to our services. You can opt out at any time using the “unsubscribe” link or by contacting us directly.

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

9. Updates to This Policy

We may update this Privacy Policy periodically. The most recent version will always be available on our website.

10. Contact Us

If you have any questions, feedback, or complaints about our privacy practices, please contact: Water Damage Specialists Website: https://www.waterdamagespecialist.com.au/ If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.